Plastics Manufacturer

What People Say About SymVolli

"...let[s] me have the latest information on my pipeline, projects & invoicing..."

Key Issues Addressed:

Marketing

The ability to design, run, and manage digital and traditional marketing campaigns all from the same system
The pre-qualification of enquiries to decide whether to pass them onto sales
The tracking of all leads once passed to sales without the need to contact sales
The measurement of RoI for each campaign

Sales

Seamless transition from the marketing process to the sales process for each enquiry to lead
The costing of each job taking into account different rates, mandatory and optional items, so that the job profitability is calculated correctly

Compliance

Up-to-the-minute visibility for all parties concerned in the business with regard to pipeline, invoicing, and customer issues

The Company

Manufactures products from waste plastic, and in particular unwanted, mixed waste plastic for construction and civil engineering projects with the aim of reducing costs and the carbon footprint.

The Challenge

To have transparency, consistency, and accuracy when communicating potential business, current projects and issues to all parties involved in the business.

The Solution

SymVolli’s process builder, business intelligence capabilities, and access via the portal is what is used to meet the challenge.

“SymVolli will let me have the latest information on my sales pipeline, projects, and invoicing all displayed in simple charts so that management and shareholders can access it from anywhere at anytime.”

General Manager - Plastics Manufacturer

Testimonials

"We now have a system that logs customer calls, book appointments, and a price book that holds the products the system design specification is built from. We had around 20 template documents, now half a dozen. Benefits, the time saving in producing the customer ‘package’ (around 3 hours plus, now 20 minutes from start to finish for a large complex job) plus we have a central database of products and a flexible system that can grow & adapt."

Neil Jones, Frontline Automation
"Prior to using the system, our sales planning and forecasting was somewhat subjective with sales people creating a pipeline based upon their personal opinion. Using the system has ensured that all opportunities were qualified and quantified against a specific set of criteria that immediately changed the perception of the sales team. Accountability became the norm and within three months an improvement of 15% in predictability was apparent."

General Manager, Security Products Manufacturer
"SymVolli has helped us to be proactive in the delivery of IT support services to our clients as well as being able to produce management reports whenever they are required in an instant - instead of taking on average one and half hours at the end of week. A discipline has also been instilled into our operation, due to the simple fact that everybody is using a standard best practice help desk process that meets our needs."

Anne Stokes, Managing Director, Streamwire