Procurement Services

What People Say About SymVolli

"In using SymVolli, our original objective has been achieved"

Key Issues Addressed:

Compliance

Setting up teams to imitate our organisational setup
Establishing security and access rights for teams and individual members as would befit their roles and responsibilities
Access via a portal for all those users that were not internal to the organisation
An audit trail on all transactions, correspondence and communications for each of the projects

The Company

The company operates mainly in the public sector and the services it offers include procurement, partnering advisor and facilitator, stakeholder engagement, mediation and expert witness services.

The Challenge

To develop a single community that consists of different parties all in different locations that has total transparency in the projects and activities that are being undertaken, and also have an activity audit trail generated automatically without any additional administrative burden, which can be used to review the processes used and refine them where necessary.

The Solution

SymVolli’s process driven approach allows for the establishment of teams of individuals to work together no matter what departments they belong to thereby eliminating the traditional departmental silo mentality that is employed in many other systems.

“We wanted to create a kind of social network for our partners to collaborate on projects and to utilise the combined forces of highly qualified professionals to enable us to compete with larger organisations. In using SymVolli, our original objective has been achieved.”

Managing Director - Procurement Advisory Company

Testimonials

"We now have a system that logs customer calls, book appointments, and a price book that holds the products the system design specification is built from. We had around 20 template documents, now half a dozen. Benefits, the time saving in producing the customer ‘package’ (around 3 hours plus, now 20 minutes from start to finish for a large complex job) plus we have a central database of products and a flexible system that can grow & adapt."

Neil Jones, Frontline Automation
"Prior to using the system, our sales planning and forecasting was somewhat subjective with sales people creating a pipeline based upon their personal opinion. Using the system has ensured that all opportunities were qualified and quantified against a specific set of criteria that immediately changed the perception of the sales team. Accountability became the norm and within three months an improvement of 15% in predictability was apparent."

General Manager, Security Products Manufacturer
"SymVolli has helped us to be proactive in the delivery of IT support services to our clients as well as being able to produce management reports whenever they are required in an instant - instead of taking on average one and half hours at the end of week. A discipline has also been instilled into our operation, due to the simple fact that everybody is using a standard best practice help desk process that meets our needs."

Anne Stokes, Managing Director, Streamwire